feat(data): add agent productivity case studies and failure mode data
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Orchestrator
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src/data/productivity.py
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230
src/data/productivity.py
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"""Enterprise AI Agent Productivity Case Studies and Failure Modes
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Source: Company case studies, vendor reports, research studies
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Retrieved: June 2026
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IMPORTANT: This module presents both successes AND failures honestly.
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Many 'productivity gains' are self-reported by vendors and need
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independent verification.
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"""
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case_studies: list[dict] = [
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# Klarna — vendor case study via LangChain
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{
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"company": "Klarna",
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"system": "AI Assistant (LangGraph + LangSmith)",
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"metrics": {
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"active_users": 85_000_000,
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"daily_transactions": 2_500_000,
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"fte_equivalent": 700,
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"resolution_time_reduction_percent": 80,
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"task_automation_percent": 70,
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"conversations_handled": 2_500_000,
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},
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"source": "LangChain case study (Feb 2025)",
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"source_url": "https://www.langchain.com/blog/customers-klarna",
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"date": "2025-02",
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"confidence": "HIGH",
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"caveat": "Vendor case study — metrics from LangChain's official blog",
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},
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# JPMorgan Chase — COiN system launched 2017, widely cited
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{
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"company": "JPMorgan Chase",
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"system": "COiN (Contract Intelligence)",
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"metrics": {
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"hours_saved_annually": 360_000,
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"contracts_processed_annually": 12_000,
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"attributes_per_document": 150,
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"error_rate_before_percent": 5,
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"error_rate_after_percent": "~0",
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"annual_value_usd": 150_000_000,
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"fte_equivalent": 173,
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},
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"source": "Multiple sources including JPMorgan executive quotes",
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"date": "2017-launched, metrics current through 2024",
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"confidence": "HIGH",
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"caveat": "Metrics are 8+ years old; system has evolved significantly",
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},
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# ServiceNow partner case — SnowGeek Solutions (mid-size manufacturer)
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{
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"company": "ServiceNow (Partner Case — SnowGeek Solutions)",
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"system": "Now Assist + Agentic AI for IT Operations",
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"metrics": {
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"midnight_escalation_reduction_percent": 73,
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"mttr_improvement_percent": 65,
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"annual_downtime_savings_usd": 2_300_000,
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"engineering_hours_reclaimed": 1_840,
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"repeat_incident_reduction_percent": 62,
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"self_healing_incident_percent": 40,
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},
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"source": "SnowGeek Solutions partner case study (Q4 2025)",
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"date": "2025-Q4",
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"confidence": "MEDIUM",
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"caveat": (
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"Partner-reported metrics for mid-size manufacturer — "
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"not directly from ServiceNow"
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),
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},
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# Morgan Stanley — DevGen.AI claim, unverified
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{
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"company": "Morgan Stanley",
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"system": "DevGen.AI Developer Assistant",
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"metrics": {
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"developer_hours_saved": 280_000,
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},
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"source": "Widely-reported claim",
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"date": "Unknown",
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"confidence": "LOW",
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"caveat": (
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"Could NOT be independently verified. Treat as unconfirmed."
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),
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},
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# Amazon Q / CodeWhisperer — no verifiable metrics
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{
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"company": "Amazon Q / CodeWhisperer",
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"system": "Developer Productivity Tools",
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"metrics": {},
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"source": (
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"AWS has published various studies but specific metrics "
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"could not be sourced"
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),
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"date": "Unknown",
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"confidence": "LOW",
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"caveat": (
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"Could NOT be independently verified. AWS has claimed 55% "
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"faster task completion but no primary source found."
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),
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},
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]
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# ---------------------------------------------------------------------------
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# Failure Modes
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# ---------------------------------------------------------------------------
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# Sourced from academic research, consulting reports, and industry analyses.
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# These rates underscore the gap between AI hype and measurable outcomes.
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# ---------------------------------------------------------------------------
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failure_modes: list[dict] = [
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# MIT Media Lab 2025 — broad survey of corporate AI pilots
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{
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"category": "ai_pilots_zero_roi",
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"rate_percent": 95,
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"source": "MIT Media Lab 2025",
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"confidence": "HIGH",
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"detail": (
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"95% of corporate AI pilots deliver zero measurable return; "
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"only 5% reach production with impact"
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),
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"scope": "300+ initiatives, 52 org interviews, 153 executive surveys",
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},
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# S&P Global 2025 — corporate AI abandonment trends
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{
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"category": "companies_abandoned_ai",
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"rate_percent": 42,
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"source": "S&P Global 2025",
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"confidence": "HIGH",
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"detail": (
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"42% of companies abandoned most AI initiatives in 2025 "
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"(up from 17% in 2024); 46% of PoCs scrapped before production"
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),
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},
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# RAND Corporation 2025 — comparative failure rates
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{
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"category": "ai_projects_overall_fail",
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"rate_percent": 80,
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"source": "RAND Corporation 2025",
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"confidence": "MEDIUM",
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"detail": (
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"Over 80% of AI projects fail — twice the failure rate "
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"of non-AI technology projects"
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),
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},
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# Gartner May 2026 — layoffs vs ROI disconnect
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{
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"category": "layoffs_unrelated_to_roi",
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"source": "Gartner May 2026",
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"confidence": "MEDIUM",
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"detail": (
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"~80% of autonomous-AI deployers cut headcount; "
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"ZERO correlation between layoffs and ROI"
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),
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"scope": "350 global executives",
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},
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# Gartner prediction — agentic AI project cancellations
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{
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"category": "agentic_ai_projects_cancelled_by_2027",
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"rate_percent": 40,
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"source": "Gartner prediction",
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"confidence": "MEDIUM",
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"detail": (
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"Over 40% of agentic AI projects will be canceled by end of "
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"2027 due to escalating costs, unclear value, or inadequate "
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"risk controls"
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),
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},
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# McKinsey State of AI 2025 — pilot purgatory
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{
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"category": "pilot_purgatory",
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"source": "McKinsey State of AI 2025",
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"confidence": "HIGH",
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"detail": (
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"88% AI adoption but only 31% scaling — vast majority "
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"stuck in pilots"
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),
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},
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# MIT Media Lab 2025 — build vs buy outcomes
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{
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"category": "build_vs_buy_success",
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"source": "MIT Media Lab 2025",
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"confidence": "MEDIUM",
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"detail": (
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"External partnership deployments succeed at ~67% "
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"vs ~33% for internal builds"
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),
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},
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# Multiple sources — shadow AI adoption
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{
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"category": "shadow_ai_adoption",
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"source": "Multiple sources",
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"confidence": "MEDIUM",
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"detail": (
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"90%+ of companies have employees using personal AI tools; "
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"only 40% have official licensing"
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),
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},
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]
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# ---------------------------------------------------------------------------
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# Additional Known Successes (from failure-mode research sources)
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# ---------------------------------------------------------------------------
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# These surfaced while researching failure rates but are not
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# among the primary case studies above.
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# ---------------------------------------------------------------------------
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known_successes_outside_main: list[dict] = [
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{"company": "Lumen", "savings_usd": 50_000_000, "metric": "research_time_4hrs_to_15min", "source": "WorkOS article"},
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{"company": "Air India", "metric": "97%_automation_on_4M_queries", "source": "WorkOS article"},
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{"company": "Microsoft", "savings_usd": 500_000_000, "metric": "call_center_ai_savings", "source": "WorkOS article"},
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]
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# ---------------------------------------------------------------------------
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# Metadata
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# ---------------------------------------------------------------------------
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case_studies_meta = {
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"total_cases": 5,
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"high_confidence_cases": 2, # Klarna, JPMorgan
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"medium_confidence_cases": 1, # ServiceNow partner
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"low_confidence_cases": 2, # Morgan Stanley, Amazon Q
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"sources": [
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"LangChain case study",
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"JPMorgan executive quotes",
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"SnowGeek Solutions",
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"widely-reported claims",
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],
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"retrieved": "2026-06-04",
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}
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